Last Updated:
Our Commitment
At grexalonyrshuneu, we are committed to providing excellent service. However, we recognise that sometimes things may not go as planned. We take all complaints seriously and aim to resolve them promptly and fairly.
How to Make a Complaint
If you have a complaint about our service, please contact us using one of the following methods:
- Email: talk@grexalonyrshuneu.world
- Phone: +44 7932 977974
- Post: Empire Business Park, Burnley BB12 6LT, United Kingdom
Please provide as much detail as possible, including:
- Your name and contact details
- Date of the event or service
- Description of the issue
- What outcome you are seeking
Response Times
We aim to acknowledge your complaint within 5 working days and provide a full response within 14 working days. If we need more time to investigate, we will keep you informed of our progress.
Our Complaints Process
- Stage 1: Initial review by our customer service team
- Stage 2: If unresolved, escalation to management
- Stage 3: Final review and resolution
Alternative Dispute Resolution
If you are not satisfied with our response, you may refer your complaint to an alternative dispute resolution (ADR) provider. We are committed to working with recognised ADR schemes to resolve disputes fairly.
Your Consumer Rights
Under UK consumer law, you have certain rights when purchasing goods or services. These include:
- Right to receive services with reasonable care and skill
- Right to services that match their description
- Right to services that are fit for purpose
- Right to a refund or replacement if services are not provided as agreed
For more information about your consumer rights, visit GOV.UK.
Contact Us
If you have any questions about our complaints procedure, please contact us:
Email: talk@grexalonyrshuneu.world
Phone: +44 7932 977974
Address: Empire Business Park, Burnley BB12 6LT, United Kingdom